FAQ


GENERAL>>

Can I win real money?

TropWorld Casino is a free-to-play social casino game intended for entertainment purposes only. While you may elect to make in-app purchases to enhance your gaming experience, there is no chance of winning real money.

How do I turn the sound on/off?

You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen and toggling the button on/off for sounds.

Why should I connect to Facebook?

Connecting to Facebook is one of the easiest ways to ensure that your player history is never lost. You can connect to Facebook when prompted within the game or by clicking on the Facebook icon within the lobby. You have complete control over what is posted to your Facebook page and we will never share your information with others.
Players can also Like TropWorld Casino on Facebook for more FREE coins!

Can I invite my friends to play TropWorld Casino?

You can invite your friends to play TropWorld Casino! After you connect to Facebook you can invite friends by clicking on the Facebook icon within the main lobby.
Players can also Like TropWorld Casino on Facebook for more FREE coins!

What are the odds of winning in TropWorld Casino?

All games in TropWorld Casino are based off the same mechanics as real casino games. The chances of winning and losing with no guarantees is what the thrill of the game is all about! Your odds of winning will not change based on purchases made.
There is no chance of winning real money in TropWorld Casino.

Where can I find my User ID?

You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the pop up window and will begin with “MC” or “RS” followed by a series of numbers.

How do I receive notifications for free coins and special offers?

Turn on push notifications to receive free coins and special offers right on your phone!  You can do this by clicking “allow” when asked if you’d like to opt-in for notifications upon install. You may adjust these settings on iOS by entering your phone’s settings, selecting “notifications” and scrolling down to TropWorld Casino. From there you may toggle on/off the notification controls. On Android this can be done by entering settings and scrolling to the “Apps” entry. Scroll down to TropWorld Casino to enable or disable notifications.
Players can also Like TropWorld Casino on Facebook for more FREE coins!

Will I lose my progress if I update or uninstall?

If you uninstall TropWorld Casino and you are playing as a guest your progress may be lost. Updating the game should not cause a loss in player data.
The easiest way to ensure your player data is never lost when uninstalling or transferring devices is to connect with Facebook! You can keep your same player history no matter what device you’re playing on!
Connect to Facebook by pressing on the Facebook icon within the lobby of the game.

What do I do if my game lost connection?

Please make sure you are playing the most up to date version of TropWorld Casino and that your internet connection is operating properly. We always suggest players connect to a secure and strong WiFi network when playing TropWorld Casino.  If this does not fix the experience, please try force quitting the application and reloading.
If you are still experiencing connection issues, please select the Contact Us button and our Customer Support team will be happy to help!

What are the benefits of connecting my TropAdvantage card?

You can connect your TropAdvantage card to your TropWorld Casino account for 100 TropWorld Reward Points and 10 Star Points! This feature is intended for entertainment purposes only. Please be advised that TropAdvantage points can not be transferred to or earned in TropWorld Casino. Points or coins earned in TropWorld Casino can not be transferred to TropAdvantage cards.

Why should I connect with Facebook?

Connecting to Facebook is one of the easiest ways to ensure that your player history is never lost. We also add 30,000 FREE coins to your account for doing so! You can connect to Facebook when prompted within the game or by clicking on either of the blue Facebook icons in the bottom left or top right corners of your game. You have complete control over what is posted to your Facebook page and we will never share your information with others.

Be sure to  Like TropWorld Casino on Facebook and gain access to the latest news, updates, and many free coin giveaways!

Where can I find my User ID?

You can find your User ID by clicking on the gear icon in the top-right corner of your screen. Your User ID will be located within the pop-up window and will begin with “TC” or “RS” followed by a series of numbers.

 


BILLING>>

I have not received my purchase yet.

Please completely close out of the application and relaunch to refresh your account. If your credit purchase is still not available please use the Contact Us button and provide as many details as possible in regards to your purchase. Our Customer Support team will get back to you and award any verified missing purchases as soon as possible.

I think I was charged twice.

When making a purchase, please select the purchase button only once to ensure two purchases are not made while processing payments. If you believe you were charged twice please select the Contact Us button above and our Customer Support team will get back to you as soon as possible.

I have a question about a recent purchase.

If you have any questions regarding your purchase that can not be found in our FAQs please select the Contact Us button above. Our Customer Support team will answer any questions you may have as soon as possible. Please have a copy of your purchase receipt readily available if applicable.

What methods of payment are accepted?

All purchases made in TropWorld Casino are processed by the app store associated with your device. To input updated payment information, new payment information, or see valid forms of payment please visit the app store associated with your device.

Troubleshoot payment issues.

All purchases made in TropWorld Casino are processed by the app store associated with your device. To input updated payment information, new payment information, or see valid forms of payment please visit the app store associated with your device.

Does making a purchase affect my odds of winning?

Your odds of winning are unaffected by any purchases made.

 


GAMEPLAY>>

How do I earn free coins?

Earn free coins by collecting your daily and bi-hourly bonuses every day! Players receive a consecutive bonus by collecting your daily bonus each day!
Players can also Like TropWorld Casino on Facebook for more FREE coins!

How does the daily bonus work?

Play your daily Lucky Scratchers to trigger your daily bonus! The daily bonus consists of Lucky Scratcher winnings, a consecutive day bonus, and a level bonus! Play daily for more FREE coins!

How do I level up?

Leveling up is easy in TropWorld Casino – all you have to do is play! Each bet you make or game you play will contribute to your overall XP (experience points) which determines your level. You may increase your bets to increase the amount of XP earned with each spin when playing slots! Level up to unlock exclusive games and new game content!

What are achievements?

Achievements are markers set up throughout the game to help you keep track of and reward your progress! As you reach achievements, you will be rewarded with free coins. You can click the XP icon in the top right corner of the screen to see which achievements you have secured and what achievement you want to earn next!

How do I win the progressive jackpot?

Bet at least 1,000 coins in any slot to be automatically entered into a progressive jackpot. Bet higher amounts to qualify for bigger jackpots! When the progressive jackpots are randomly triggered you will have the opportunity to win! Good luck!

How do I get on the Leaderboard?

Your Leaderboard status is based on the total amount of wins accumulated during a single session. The largest of these total wins are then recorded and presented on a daily, weekly, and all time Leaderboard! Increase your bet to increase your wins for a chance at dominating the Leaderboard!

How do tournaments work?

You can enter a tournament by clicking on the tournament icon on the main screen and selecting the tournament you would like to play in. Each tournament requires an entry cost and has a large total prize. You can monitor your score and remaining tournament time on the left side of your screen. Tournaments will only pay out a coin amount if you place within the top ten. Within each tournament you are given a specific amount of credits to spend, so make sure you monitor your bet! Good luck!

What happens if I leave a Tournament before it is over?

Players can leave a Tournament session once they run out of their Tournament coins if they want. If you place within the top ten you will still be rewarded your prize. If you leave a Tournament you might not see who wins or if you were knocked off the top so you can always stick around and wait for the Tournament to end.

How do I win a tournament?

You win a tournament by having the highest total wins within the tournament. There is a live Leaderboard on the left side of your screen so you are able to track your progress and the progress of other players throughout the game!

What are collectibles?

Collectibles are items that you can collect in all of our Bingo rooms. Some collectibles may be purchased using your coin balance and some may only be gathered from within the game. Some collectibles are rare while others may be collected more frequently. Once you have completed a collectibles collection, you can claim your prize! The prize amounts vary depending on collection and Bingo room.

What are power-ups used for?

You can earn or purchase power-ups to give you a big boost in Bingo! Power-ups may be normal, unique or rare and escalate in their overall ability to help you achieve Bingo! You can acquire power-ups in Bingo games or by purchasing with coins or currency.
To access your power-ups and purchase more go into the main lobby and click on the buy button at the top of your screen, click on the power-ups tab and then my power-ups.

How do I customize my Bingo dauber?

You can customize your Bingo dauber by clicking on the XP icon in the upper right corner of your screen. Click on the customize tab and select your desired dauber to purchase it using your coin balance. Once a dauber is purchased it will always be available for use and may be switched out with other purchased daubers as you please. Happy daubing! 🙂

Where can I find the pay table information for slots?

You can find the paytable for slots by clicking on the pay table icon in the slot game you are playing. Pay table icons can be found in the bottom left corner of your screen.

How is my bet determined?

There are two important factors in a bet: a default bet, and a maximum bet. Your default bet is determined by your coin balance; the larger your coin balance the bigger your default bet will be. Your maximum bet is determined by your level; the higher your level the larger your maximum bet!

How does insurance work in blackjack?

Insurance in blackjack is considered a side bet and may be made at 50% the amount of your actual bet. The side bet may only be made when the dealer’s open card is an ace. The side bet is on the dealer having blackjack; if you win your hand you win your actual bet, and if the dealer wins his hand you will win the side bet! The side bet is paid 2:1.

How do I see my power-ups?

To access your power-ups and purchase more go into the main lobby and click on the buy button at the top of your screen. Next, click on the power-ups tab and then my power-ups.